GUARANTY
GUARANTY
PANORAMA NORDIC lift-and sliding door - 5 years' guaranty
The guaranty is granted to:
- Condensation between layers in the glassunit.
- Strength and functionality of the fittings.
- Stability and durability of the timber.
- Rain and wind isolation.
The guaranty covers:
- Replacement-products delivered to the site if the product can not be repaired/fixed.
- Replacement/ repairing of fittings, if they do not function properly.
- Replacement of the glassunit in case of condensation between the glasses.
- Replacement of damaged glassunit if the damage has been provoked by deficiency in stability between the wooden frames
- Delivery- and direct replacement costs, limited to the value of the original delivered product.
- If the repairments can be easily applied by the purchaser, only the cost of the spare units are covered.
If the deficiencies and defects can be noticed at the point of delivery, you should warn us before installing the door according to the requirements in the Customer rules.
The guaranty is granted given to the following conditions:
Transportation-related damages:
- The customer is obliged to check if the product had been exposed to transport-related damages.
- Damages should be registered in the transportation documents, signed by both customer and transporter, when receiving the delivery.
Installation:
- The products should be installed according to the instructions in the mounting instruction, based on NBI (Norwegian Institute for building-construction)-journals Nr. 523.701, 523.702, parts I, II.
Treatment of the surface:
- A product delivered without paint/treatment on the surface, has to be treated immediately after it is delivered. The surface should be treated both inside and outside.
- The products should be checked and maintained once a year. This applies also to a product that is painted by the manufacturer. The deficiencies and defects should be removed by applying proper treatment products.
- The threshold should be treated once a year.
- The guaranty does not cover resin blow-up, and brown spots made from knots.
Usage:
- The damages that appear as a result of incorrect usage and treatment of the product shall not be covered by the guaranty.
- The fittings should be lubricated and cleaned at least once a year or if necessary.
The guaranty does not cover:
- The costs for crane, scaffolding and other equipment, when the product cannot be delivered to the site using the usual approach ways in the building.
- Construction-related work that should be performed on the related components of the building, painting, setting wallpapers, etc. that are related to the guaranty.
- Damage that appears due to worn-out sealings caused by stain/paint, or solvent.
- Special glass that should be purchased from another producer.
- Damages that appears due to extremely windy and rainy weather conditions.
General information:
All claims have to be made in written form. The claims need to include information that is important to the producer, i.e. the producer’s name, date of production, order number, invoice number, contact-person, and telephone number. The guaranty starts after the invoice is issued by the producer. If the damage is not done due to the producer’s fault, all the costs have to be covered by the customer.